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1.6 Based on 370 reviews
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  • Customers like
    • It was easy to purchase tickets 5
    • Ease of website 4
    • One of the agents was very helpful 4
  • Customers don't like
    • Misrepresentation of sale 44
    • Customer service 40
    • Refund policy 33

Do not buy from Vivent seats. They posted a price and by the time I checked out they had almost DOUBLED the price I clicked on. DO NOT BUY FROM VIVENT SEATS if you do not want to be ripped off!!! I followed up with a phone call immediately after and they refused to refund me the over-charges. She explained I clicked on the Ts and Cs even though they were hidden. Normally if you buy something online you have a right to cancel if you find... Read more

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I have had 2 horrible experiences with Vivid. Do not use them. They make false representations. They sell tickets - like the Macy's Parade - for huge amounts and fees yet cannot really guarantee that you get your access nor will they offer a refund despite money back guarantee. Maybe if you yell enough they refund the fee but not the ticket. Big deal! Yesterday, in desperation, at the baseball stadium, I purchased 2 $50+ tickets in the bottom of... Read more

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My fault, I was so eager to purchase tickets I didn't read carefully. The outrageous fees added did not appear on the summary, instead they are in a sidebar when you first enter the site. I clicked too soon, which again is my responsibility. I did a chat with customer service and told them I would dispute claim, they said I had checked the box, so couldn't cancel. I paid $205 for $140 worth of tickets. They later contacted me by phone and... Read more

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I was purchasing tickets to Chris Young concert in Fayetteville, NC which on the site said was $55.50 a piece. Once my order was put through on my credit card the total was $324.32. I paid 3 times what the tickets were worth and this site allows this to happen. I will never purchase from them again. This should be against the law, especially for a site that brags about being so very honest with it's buyers. SERIOUSLY?!? This is so wrong on so... Read more

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This site sold me tickets which I gave to my friend for her birthday. The tickets were sent directly to her. The day of the event I was contacted that the tickets were not valid and I needed to have the tickets reprinted. I was traveling the day of the event and missed my flight due to having to find a computer to send the email on to my friend, print tickets, coordinate that everything was received and printed ok, etc. This was something she... Read more

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I went online to buy 2 tickets for a Vince Gill concert for my wife whose birthday is 09/16. Somehow there was a mistake and I got charged $930. for 6 tickets and it hit my bank account that quick. I tried numerious times to get in touch with vivid and all I got was recordings and then repeated messages and they would hangup. The next day I called again to try and sell 4 of the tickets thru vivid and low and behold I was talking to a real... Read more

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I bought a tickets for a Broadway show Phantom of the Opera a few hours prior to the event. The ticket was listed for $57, but with all fees and a delivery fee it was $98 When I arrived to the box office to pick up my tickets, they could not find any record of this sale even with my e-mail confirmation. I bought another ticket Only after the show I got an e-mail with the instructions on how to retrieve the tickets. Bu the way the ticket price... Read more

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Bought tickets to a Phils game couldnt get in be ayse they sold me tiickets that were already sold customer service were useless. Tickets i purchased through vivid seats were bought by someone on 8/08/2016 i made my purchase on 8/16/2016. Now i have to wait fir thrm to investigate someone will call me in 48 hr. Not acceptable i cal my credit card to stop payment. Ruined my night.

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On the 14 of August I purchased 4 tickets to a San francisco giants st louis cardinal game at att park. The price for each ticket was 50.00. I went through the process of buying the tickets and never saw any charges for service fees or download charges. At the end of it all i saw the total and it was 260 dollars. I call customer service and ask about it and they said there was a 12.50 per ticket service charge and a 10.00 delivery charge for... Read more

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Absolutely HORRIBLE!!! Overly expensive, RIDICULOUSLY RUDE customer service, horrible refund policy, everything about this company is horrible and disgusting!!! Do NOT buy from here, stay far far away!!! Go to ticket master or stub hub instead, this place is a HUGE joke and headache!

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