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1.0

We ordered 1 set of tickets to a Colts/Patriots game. It was confirmed as "2 seats were purchased".

My credit card company was charged twice. I double checked my Vivid account, and it only showed 1 set of tickets (2 seats) were purchased. I filed a dispute with the credit card company. Vivd can not justify where this second order of tickets came from.

Customer service representative was extremly nasty and rude. I have yet to receive the second set of tickets that I supposedly ordered but yet they are challenging the dispute.

We are countering the dispute, as we have copies of the account and where only 1 order is showing.

Reason of review: Order processing issue.

Monetary Loss: $400.

Preferred solution: Full refund.

Vivid Seats Cons: Ripoffs.

Location: Indianapolis, Indiana

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Guest

Charging for tickets never ordered, sounds familiar. I hope this place is closed down or slapped with a HUGE lawsuit!

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