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1.6 Based on 398 reviews
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  • Customers like
    • It was easy to purchase tickets 5
    • Ease of website 4
    • One of the agents was very helpful 4
  • Customers don't like
    • Misrepresentation of sale 44
    • Customer service 41
    • Refund policy 33
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I don't ever spend time writing a review unless I feel it will warn/help others. After shopping around they were A LOT more expensive then other suppliers. I spent 100 dollars more for worse seats then my brother did for the same concert. It was my fault that I didn't shop around but its almost like google directs them to you when you look for concert tickets. LOOOONG story short It took me two weeks communicating with their customer service I... Read more

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I bought tickets to an out of town concert that were extremely expensive. A small while later Vivid Seats e-mails me they are going to be cancelled unless I contact them. Apparently I have to verify using my money now? It's my job to watch after my money not a *** ticket company! I didn't get the e-mail until it was too late, because they send out numerous e-mails a day and quite frankly I only use that account as a throwaway account for useless... Read more

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I was charged way more than the price that is on the ticket. I would NEVER use this site again!

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Bought an $80.00 parking pass on this site. Did not receive the pass by the time we were leaving so we called to confirm we were getting it. On the phone we were told that we would be able to show it from mobile device and would receive the tickets soon. After driving 2 hours to the event turns out we were unable to use the ticket off mobile and clearly states that on the ticket! Vivid seats refused to refund us, and refused to take any... Read more

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I went online to vivid seats to purchase playoff tickets for the Rangers. The problem with this site is the tickets all look the same and they are not clear on which game is which. I purchased the wild card game thinking its the first playoff game and turns out that they are not even playing that game!! Its been cancelled and they refuse to expedite a refund and I'm pissed because i dropped a lot of money and won't be able to see the playoff... Read more

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im not happy what so ever with this website . i order tickets to a event and it never came ,the second time i order it was really easy. no problems untill they dalievered the package and the tickets was not there 700.00 and something for these tickets . and i cant get a hold of them. how conveinent.basterds

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I was selling tickets for a concert in Feb. of 2017 when I accidentally clicked "confirm" rather than "reject" to get ticket buyer's offer. I called immediately and the first person I spoke to to rectify my error, hung up on me. I called again, and was told I had no recourse. When I asked to speak to supervisor, I was put on hold and he came back saying that he "consulted" with his supervisor and there was nothing that could be done. I was told... Read more

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Has anyone successfully gotten a refund from Vivid Seats for fake tickets? Or been able to have a credit card charge reversed? I so wish I had read reviews before purchasing. My tickets were supposed to be delivered today, still haven't shipped. I am supposed to pick them up at a UPS location where the concert will be Saturday, but I'm already feeling uneasy after all that I have read. I'm concerned that either the tickets will be fake or will... Read more

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Agents give false information, blame sellers “I almost never write website reviews, even when I'm dissatisfied. But when agents gave me false information then blamed the seller, I felt compelled to share my experience. After purchasing Beyonce tickets months ago from Vivid the ship date on my order was 3 days prior to the concert, which was fine. With overnight delivery I would receive my tickets 2 days prior with plenty of time to travel to the... Read more

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Sold us obstructed view seats Nd offered.no.compensation.

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