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I had two tickets in my cart for $67/each. When I hit "submit" it only rang up one, for $98.70. 1. That's a crazy service fee/tax. And 2. Umm where'd my other ticket go? So I call, asking for a refund, to add a ticket, modify it, whatever. I even said I'd pay the...
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1.0
#1103022
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I purchased tickets on Vivid Seats the day of the event and paid exhorbitant service fees - almont half the ticket price and even greater than face value! I had a question as to whether parking was included in the ticket price. I went on website and started a "chat." I...
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1.3
I liked
  • Fact that i could buy tickets at last minutes
I didn't like
  • Customer service
#1098584
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I bought a parking pass for day of performance. Only after purchasing did I find out that I had to meet someone at the venue to get the pass. When I got there, and called no one was there. Asked for a refund, after multiple emails and a phone call they eventually sent...
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#1096392
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Vivid Seats - This provider is not worth it

Vivid Seats
#1098354
I bought tickets for the royals twins game on September the 8th but somehow got moved a day later by this service and ended up screwing over a friend of mine. Would not recommmend this ticketing service. Go to stubhub or literally any other site besides this one. They may move you a day back and screw over your group when trying to get into a game.
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Vivid Seats - Lady Gaga Mon Aug 28
1/1

Vivid Seats - Lady Gaga Mon Aug 28

Vivid Seats
#1094822
1.2
Details
I had to move bc it was a dulicate ticket.. they moved me all over for what I paid which was $1400.. voided out my ticket.. I had to leave the concert midway & go print out some paperwork. I will I het the VIP swag that comes with this ticket? REFUND DEMANDED
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Vivid Seats - Incorrect tickets

Vivid Seats
#1092645
1.7
Details
Has anyone considered suing vivid seats for selling you incorrect tickets? I see many of you have been similar situation as I'm in now.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Vivid Seats - I bought tickets from you guys and when they went to go use

Vivid Seats
#1090329
I bought tickets for the Arizona Cardinals game in the Bears game I bought 6 total tickets when they went up to the check in two of the tickets were saying they were already scanned they wouldn't let my son in
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They don't show hidden fees until after you have purchased. I purchased a parking pass to an event that would cost $35 but they charged $30 + $15 service charge. Then they won't answer the phone or their live chat. I was on hold with them for 26 minutes before a...
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Heat1112
Heat1112

Same exact thing. I was just looking for breakdown of fees and it makes you put your info in before. I kept looking for a breakdown and clicked a box and it said that I had pu...

Anonymous
x2

agree their cust service is a joke

Product
#1094806
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Vivid seats sent me someone else's ticket and won't honor their "buyer guarantee" or even provide any type of customer service. I have now tried to contact vivid seats five times, to no avail. I have never received a response to an email, a call back to a message, or...
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1.0
#1094632
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Bought ticket for Luke Bryant in salt lake city mistakenly entered 1 ticket when I needed 2 at $208 called attempted to add additional ticket to order for A total of 2 tickets. Vivid was unwilling to accommodate my request stating their policy or no returns or...
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I didn't like
  • Poor customer service
#1093997
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$60 tickets ended up being $85, and I didn't realize it until after I had paid. The final cost is so small you skip right over it. On top of that, it said I was able to print or use e-tickets. Once I got the email with the tickets attached in PDF form, it said in...
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I liked
  • Zero things
#1093635
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Bought 4 tickets to the Texas Cowboys preseason game. ($900). The Thursday game was moved from Houston to Dallas because of Hurricane Harvey on Monday night before the game. There is no way for anyone in Houston to get out of Houston to a game because of flooding. I...
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1.0
#1093617
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Bought tickets to a Yankee game that said was ADA accessible. It turns out they are in a wheel chair section and are folding chairs! Their customer service rep said I was supposed to know this! Even thought tickets were advertised as row 8 the tickets were row 8 WC. I...
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2.3
I didn't like
  • Customer service which is a misnomer
#1092400
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For $204 each ... total bill was $517!! No disclosure of fees whatsoever .. and chatting with them just ends up with them disconnecting. They claim they disclose the fees, but that you have to add the tickets to a cart in order to see this. I personally tried buying 2x...
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1.0
I didn't like
  • Zero help or support
  • I did not like the high service fee
  • Business practices are highly unethical
#1092253
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