Anonymous
map-marker Lilburn, Georgia

They emailed my tiks to the wrong email

Ive sent an email and chatted a number of times .. I keep getting robots! I need my tickets delivered to the correct inbox..the event is in 3 days!
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Anonymous
map-marker Burnsville, Minnesota

Scam company!!

Ordered tickets for Green Day in May of 2021 for an August 23 show. I was told to watch my email for tickets that never came. I spent hours calling and waiting on hold. I e-mailed, live chatted, spoke to a couple of agents that assured me they would contact the seller and my tickets would arrive in time. Of course, they never did. I got duped out of 400 dollars because apparently, 100 % guarantee means no refunds!!! Worst company ever!!
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User's recommendation: Don’t ever buy from them!!

Ayden Not
map-marker Middle Village, New York

Refund on tickets

I am not Vaccination so the seats I buy you have to be Vaccinated and I didn't see the writing on the page so I would like to see if I can get my money back thank you
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David M Zwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t get a refund

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They refuse to give me a refund for a covert that has been postponed for over a year and a half is not rescheduled no idea of the entertainer will be relevant when he does perform. Hopefully the class action suit will provide a remedy. Dont use this site
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Loss:
$1500
Cons:
  • Refund return policy

Preferred solution: Full refund

User's recommendation: Don’t use this site

Anonymous
map-marker Charlotte, North Carolina

Want my refund

I tried to speak to a live person but never got anyone. I got notice that my Garth Brooks concert was canceled and they were putting my money in a vivid seat account. I want my money back to me either in a check or credit back to my credit card. Ugh Im sad already about the cancellation now I cannot even get my money back.
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User's recommendation: I don’t know

Anonymous

False Advertising

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I purchased 4 tickets for over $700. Based on Vivid Seats Buyer Guarantee, the tickets would be next to one another (unless specified otherwise). I received 4 tickets, but TWO SEATS WERE ON ONE SIDE OF THE ARENA AND TWO SEATS WERE ON THE OPPOSITE SIDE OF THE ARENA. Vivid refused to refund or exchange or speak with me about this issue.
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Pros:
  • They
  • Reportedly have seats
Cons:
  • False advertising
  • False adv

User's recommendation: KEEP AWAY!!!!!!!

Anonymous
map-marker Sacramento, California

Tickets

I purchased tickets for a Bruno Mars In Vegas. I paid 923.00!!! For 2 $160 tickets. Pos!!!!! Do not use this company!!! Their rip offs
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User's recommendation: Do not use vivid seats

Anonymous
map-marker Revere, Massachusetts

To tell them they suck

poco concert delayed 3 x then cancelled in april still no refund ..I call ...wait 30 min 2x and the person hangs up...stay away this company is a fraud
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Camille A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I purchased tickets but it doesn't show in my orders with you

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My tickets don't show in my order history Camille Abraham 951-543-**** For: Earth Wind fire in Nov at the Ventian Order Details 3454****Log in to view order status Earth Wind and Fire Venetian Theatre at the Venetian Las Vegas Sat. Nov 20, 2021 8:00 PM Section Section: Parterre 8 Row: MM Delivery Electronic Transfer Quantity 2
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Pros:
  • Ticket selection
Cons:
  • Costmer service
  • No one answers phone
  • No customer service

Preferred solution: Deliver product or service ordered

Mitch B Qbe

Could not get tickets purchased . Can’t reach anyon

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Updated by user Jun 25, 2021

It hasnt

Original review Jun 25, 2021
Bought tickets didn't receive link until the game was over. Had to buy different seats. Wait time to speak to someone was 1 hour or so. We missed 2 innings. Im not saying anymore. I want my $ back!!
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Loss:
$30
Pros:
  • No pros
Cons:
  • Being overcharged an insane amount
  • You never get a human being responding
  • Lousy customer service

Preferred solution: Full refund

User's recommendation: Don’t use vivid seats

Patrick D Zcw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund for cancelled show

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Vivid Seats - Refund for cancelled show
Updated by user Jan 22, 2021

No update and no refund so far

Original review Jan 22, 2021
Sturgill show was canceled back in may ifor the Nashville show and I dont want a credit I want a refund. Its been almost a year since its cancellation. I dont want a credit. I want my money back
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Loss:
$359

Preferred solution: Full refund

Linda V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

Did not receive my tickets

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I ordered tickets at the end of March for a Dodgers baseball game for May 29th.was refered to a website MLB Baseball By two days before the event I still had not had no tickets...I started contacting Vivid Seats.....spent 6 hours on the phone and live chat...no tickets. I was told they would reissue them. Day of the game ...no tickets. Never did get the tickets.
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User's recommendation: Do not use at All

Kevin K Qlo
map-marker Bedford, Texas

Order change

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I purchased the wrong location and wrong number of tickets. The original order was for 2 tickets at turn 4. I need to change my order to 3 tickets for turn 9
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Preferred solution: I purchased the wrong location and wrong number of tickets. The original order was for 2 tickets at turn 4. I need to change my order to 3 tickets for turn 9. I will pay the difference in cost

Anonymous

DELIVERED TICKETS THE DAY BEFORE EVENT , I LIVE IN CALIFOPRNIA AND THE EVENT IS IN LAS VEGAS !!! NO RECOURSE , GOOD LUCK ON TALKING TO A REAL PERSON

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UNABLE TO GET ANYONE TO SO ANYTHING ABOUT TICCKETS DELIVERED THE DAY BEFORE THE EVENT , AND THE EVENT IS 2 STATES AWAY DONT USE THEM ONLY TALK TO COMPUTERS A
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J w Rlg

Canceled Event

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Can not get email response or any contact via text or phone for refund information. Xxxxxxxxxxxxxxxxxxxxxxxxccc
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Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Stay away from Vivid Seats!!

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