Lebron James and the Cavs came to Cincy last Wednesday night 10/15/14. I would have gotten tickets earlier but my son was supposed to have a soccer game - got cancelled due to rain.
He begged for me to try to get us into the game. I found two tickets on Vivid Seats about 2 hours before the game. Since it was the chance of a lifetime for my son, I splurged on the $163 total for the 2 tickets. Didn't check out any reviews on Vivid Seats, since I was rushing.
Printed out the tickets and headed to the game. Fought some wicked traffic, paid for parking and trecked through campus to the Cintas Center. We were totally pumped as we approached the arena. That didn't last long, as we were turned away at the gate - the usher saying the tickets had already been scanned!
He directed us to the box office where I was told there was nothing they could do and they hustled us out. My 13 year old was pretty much in tears and I was irate. I drove home, called them while the game was going on and was told a supervisor would call me at exactly 10AM the next day. No call came - so I called in and was told I need to fax in a form saying that I was denied entry.
When I got the form it said, provide proof of denied entry. Are you kidding me? I thought I was going to get arrested! When I called back and argued the point, they told me just to fax it in and I would be contacted by Friday at the latest.
Again no call. I called in on Monday and was told they would be refunding my money in 7 business days - no offer of anything else. When I asked what else they were going to do to make this right, I was given a $25 site credit. What a joke!
Like I would ever use them again. So in the end, I'm hopefully getting my money back but what a nightmare the entire situation was. My advice - stay far away from these folks. If you do happen to get tickets - get there as early as possible - so YOU are the one getting in and other folks are getting the "duplicate ticket" speech.
Don't forget, you can always call your credit card company and request a chargeback against them. In cases like this, there is no way they would win.
This is no joke. This is real.
-sincerely, Bitter in Cincinnati
I liked: Hopefully get my money back.