Vivid Seats - Absolute Fraud - Fake Tickets
Lebron James and the Cavs came to Cincy last Wednesday night 10/15/14. I would have gotten tickets earlier but my son was supposed to have a soccer game - got cancelled due to rain.
He begged for me to try to get us into the game. I found two tickets on Vivid Seats about 2 hours before the game. Since it was the chance of a lifetime for my son, I splurged on the $163 total for the 2 tickets. Didn't check out any reviews on Vivid Seats, since I was rushing.
Printed out the tickets and headed to the game. Fought some wicked traffic, paid for parking and trecked through campus to the Cintas Center. We were totally pumped as we approached the arena. That didn't last long, as we were turned away at the gate - the usher saying the tickets had already been scanned!
He directed us to the box office where I was told there was nothing they could do and they hustled us out. My 13 year old was pretty much in tears and I was irate. I drove home, called them while the game was going on and was told a supervisor would call me at exactly 10AM the next day. No call came - so I called in and was told I need to fax in a form saying that I was denied entry.
When I got the form it said, provide proof of denied entry. Are you kidding me? I thought I was going to get arrested! When I called back and argued the point, they told me just to fax it in and I would be contacted by Friday at the latest.
Again no call. I called in on Monday and was told they would be refunding my money in 7 business days - no offer of anything else. When I asked what else they were going to do to make this right, I was given a $25 site credit. What a joke!
Like I would ever use them again. So in the end, I'm hopefully getting my money back but what a nightmare the entire situation was. My advice - stay far away from these folks. If you do happen to get tickets - get there as early as possible - so YOU are the one getting in and other folks are getting the "duplicate ticket" speech.
Don't forget, you can always call your credit card company and request a chargeback against them. In cases like this, there is no way they would win.
This is no joke. This is real.
-sincerely, Bitter in Cincinnati
Vivid Seats Pros: Hopefully get my money back.
Location: Cincinnati, Ohio
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I'm kind of in the same boat. I bought tickets to a concert that was supposed to be in early 2020.
Well, covid hit and got postponed. Then postponed again, and then again. Now when I ask for a refund they say no, but I can resell my tickets...their app says I won't receive my tickets until a day before the concert. How am I supposed to sell my tickets???
Also, the concert now falls on a Tuesday night instead of a Friday night. How can they get away with not refunding people their money when a show gets cancelled/postponed?
totally agree
Pretty much the same story here in Denver for a concert. 3 months before the concert we paid Vivid Seats $346 for 2 tickets to Paul Simon concert at Red Rocks (it would have been my first concert at that venue and I was looking forward to it) .
When arriving at the gate last night they scanned the tickets and said they were cancelled. It was a sold out concert so we didn't get to see it.
We haven't filled out the required form yet. What a scam!
What team were the cavs playing in cinci??? There's not even a pro basketball team in cinci!
They played the pacers at xavier university for preseason game *** bag.
It has the name of the owner of the ticket ON THE TICKET. I would be contacting the owner of the original ticket. I bought 2 tickets to a basketball game myself and if this happens to me…..well someone will be bailing me out of jail because I will be one pissed off woman!!!
Yeah it has the name on the ticket, but you don’t get any contact information of the original person - no email, no phone number etc and sometimes tickets don’t even HAVE a name on them or people white out their name etc. I had a duplicate ticket, persons name on the ticket, called the site and they wouldn’t give me any contact information nor would they contact the original seller, stating “we don’t keep their personal information” (which is a TOTAL lie, their email, phone number and credit card info is stored when they create an account smh) I’m nervous because we have BTS tickets for this Sunday, my kids have waited 2 months, $1600 for 4 tickets (they’re $250 fave value to begin with), 5hr travel time, $40 for parking etc etc if I’m denied entry and my kids are crying, I agree, I’m going to need bail money.
Did you manage to get in?
The same exact thing happened to me last night at the Demi Lovato concert (10/25/14). Totally fraudulent tickets.
Did the purp walk out the door with my upset and embarrassed daughter and her friends. Was lucky enough to find someone to sell me 4 tickets, but paid more than I did initally online. Vivid offered me a full refund and a coupon code. The full refund was not a "gift" or consolation prize, it was the amount I was defrauded.
I find it very hard to believe that they are okay with losing so much business.
I will surely not be using that coupon code or Vivid Seats again. Vivid Seats does not care about its customers, in my humble opinion.
Listen here you Jersey ***...this is the best company ever! Your the joke!
I got in just fine...thanks for being late. Your seats were awesome!
You own the company or something Cincinnati? Wtf is wrong with you?
Your is spelled You’re!