Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

Purchased tickets for a Bob Seger concert to be held in St Paul/MN on 11/15/17. This date was cancelled as Bob Seger had health issues.

There have been no new dates published. I have requested that Vivid Seats refund the money I paid for the tickets and they refuse. They keep stating that they are waiting on a new date or for the concert to be cancelled by Bob Seger. I am not interested in a new date - my purchase was for 11/15/17 and that date was cancelled.

Vivid Seats has had my money for over 4 months! Vivid Seats should be required to refund my money.

Product or Service Mentioned: Vivid Seats Bob Seger Concert Ticket.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $900.

Preferred solution: Full refund.

I didn't like: Did not deliver service i paid for.

Company wrote 0 private or public responses to the review from Dec 14, 2017.
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Same situation in Denver, CO. I will never use Vivid Seats again.


Purchased 2 tickets for the Des Moines show. Called Vivid to get a refund since there are no new shows rescheduled yet.

But Vivid says since it has not been cancelled they will not give out a refund. Total BS. Last time i use a vendor to buy tickets.

Next time i'll purchase tickets from the Venue. Very disappointed.


Mary how did you get a refund? I disputed it with my cc but vivid recharged my card saying that bob Edgar wasn’t cancelled just postponed it’s been almost a year


They will not refund our tickets!


Vivid Seats agreed to refund the money we paid for our tickets.

to Mary #1478799

How did you get refund. They will not refund me, it's been 8 months !

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