Contact Vivid Seats Customer Service
Vivid Seats Phone Numbers and Emails
Toll-Free Number:
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(866) 848-8499
Customer Service:
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(925) 206-3066International
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(833) 228-5143Toll-free
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(833) 444-9014
Vivid Seats Emails:
How to Contact Vivid Seats Customer Service?
Most Popular Number:
| Total calls: 1 720 | Issues resolved: 51 | Last call: Jan 11, 2025 |
Vivid Seats Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vivid Seats Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vivid Seats is 8668488499. 54% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Vivid Seats may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vivid Seats Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vivid Seats is 8668488499. 54% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Vivid Seats may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Vivid Seats mainly because of request for information, refund, shipping and delivery.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Vivid Seats is support@vividseats.com. 99% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Vivid Seats Website:
Vivid Seats Help Center:
Corporate Office Address:
Other Info (opening hours):
Corporate Headquarters:
111 N. Canal St, Chicago
IL 60606
Operations Headquarters:
3100 Olympus Blvd, Coppell
TX 75019
Other Location:
101-30 Duncan St, Toronto
Ontario M5V 2C3
Registered Address:
24 E. Washington St., Floor 9
Chicago, IL 60602
Vivid Seats Customer Service Reviews
I *** hate vivid tickets and I will never *** buy them weekend
No one told me it was an American dollars so *** yourself
I have used Vivid Seats for other concerts but they knowingly sold me 800$+ tickets which were nontransferable!! Hmmm?!
How does that happen?? Who won the pot? Because at ticket window it showed the name of owners & all seats were taken Sun.
12/15/24!! MY CHRISTMAS PRESENT & flight from Valdosta,Ga.
How Good is Vivid Seats's Customer Service?
Summary of Vivid Seats Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vivid Seats?
Request for Information Question:
- “Update information”
- “Question about fees”
- “I haven’t received my email confirmation for my tickets”
Shipping and Delivery Question:
- “Have not received tickets”
- “Have not received my tickets”
- “Didn't receive email with ticket for today's concert”
Refund Question:
- “Need refund never received tickets”
- “Refund”
- “Refund $240.72”
Product/ Service Question:
- “Can’t access tickets”
- “Broken window”
- “Understanding my purchase”
Payments and Charges Question:
- “You guys charged a $125 and you took out a 125 25 and 25. I am requesting a refund of full amount and you are trying to pursue pending charges on my account in the amount of 50 25 25 and 25 and I did not make any bets. Please do not put anything thro”
- “Fraudulent purchase”
- “Ticket fraudulent”
Activation/ Cancellation Question:
- “Canceled ticket”
- “Cancel”
- “Cancelation”
Account Question:
- “I set up an account and I only wanted it to be for 25, but it came out to be for 125 and then there were pending charges at my bank for 50 75 75 and 75, and I did not make any bits. Nothing I simply opened the account”
- “I have bought the tickets with the order number #69084537 as a guest, now I can't create an account on the app with my e-mail adress.”
- “Login problem”
Return/ Replace Question:
- “Incorrect email need too change it”
- “Need to change seats”
- “Changes”
Website/ Application Question:
- “Can not download. Tickets to dec 8. 2024. Tampa bay Bucs. Against raiders. Bucs stadium”
- “Am locked out of the website”
- “Bought tickets on app & said the concert concert. So bought extra tickets again & didn't use them”
Staff Question:
- “Service fees”
- “Trademark and Service Mark infringement”
- “Customer service”
Cards Question:
- “My credit card order”
- “Stolen credit card . Didnt buy tickets”
- “Why are they taking all the money off my Cardfor the tickets”
Employment Question:
- “Job application for customer Experiance rep”
- “Tried to put up for sale concert tickets that are mobile tickets only.I was unable to do this. It was easily done on StubHub but VividSeats and GeekSeats not so much!”
Other Question:
- “Where are my Detroit vs Min football tickets? Bout 6 days ago”
- “My nfl ticket”
- “Wuestiin”
Compare Vivid Seats Customer Service To
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