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Summary of Vivid Seats Customer Service Calls

120 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
03:17 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Vivid Seats to Ask about:

Request for Information:

  • “Question about the credit card charge for my tickets”
  • “Price paid for pink tickets, and how to sell pink tickets online”
  • “I do not own a computer or know how to print my concert ticket..... I live in Va and the concert in Charlotte North Carolina.... please someone help me before I make my trip on Dec 29.......thanking you for ur time.........Sharon Megill.....jerzey129@yah”

Cards:

  • “Card won’t go through”
  • “Credit card won’t go through”
  • “Stolen credit card . Didnt buy tickets”

Shipping and Delivery:

  • “I did not receive the 10% discount that was offered”
  • “Shipping address”

Account:

  • “Forgot password”

Product/ Service:

  • “Buy tickets”

Other:

  • “Sell ticket and buy more expensive one”
  • “Haven’t recieved my lolla palooza ticket and it’s next week”
  • “Where are these seats on row 5”

About Vivid Seats

Top 5 Vivid Seats Services

Customer Care, Shipping Service, Manager, Pass, Sales Manager

Top 5 Likes about Vivid Seats

Availability of tickets, One of the agents was very helpful, It was easy to purchase tickets, Seating options, Ease of website

Top 5 Dislikes about Vivid Seats

Terrible customer service, Misrepresentation of sale, Refund policy, Hidden fees, Service

Summary

Vivid Seats is a web-based ticket service provider. The company is headquartered in Chicago, IL. Founded in 2001, Vivid Seats ticket inventory is available for more than 50,000 events now. They are NFL Football, NBA Basketball, NHL Hockey and NCAA, etc. Tickets for MLB Baseball World Series, different concerts, sports events and theater are available for sale. The online retailer also offers tickets for extreme sports, horse racing, PGA golf and tennis. Vivid Seats offers personalized service and business solutions with access to corporate entertainment. The company assists customers with hotel accommodations and offers hospitality program. Vivid Seats also provides Affiliate Program and White Label Program.

Vivid Seats reviews and complaints

Vivid Seats is ranked 17 out of 149 in Tickets category

Area Served

USA

Payment Methods

PayPalVISAAmerican Express

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Vivid Seats Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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