Contact Vivid Seats Customer Service
Vivid Seats Phone Numbers and Emails
Toll-Free Number:
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(866) 848-8499
Customer Service:
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(925) 206-3066International
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(833) 228-5143Toll-free
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(833) 444-9014
Vivid Seats Emails:
Vivid Seats Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vivid Seats Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vivid Seats is 8668488499. 58% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Vivid Seats may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vivid Seats Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vivid Seats is 8668488499. 58% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Vivid Seats may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Vivid Seats mainly because of request for information, refund, shipping and delivery.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Vivid Seats is support@vividseats.com. 97% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Vivid Seats Customer Service?
Most Popular Number:
| Total calls: 2 032 | Issues resolved: 57 | Last call: Jan 21, 2026 |
Contact Information
Vivid Seats Website:
Vivid Seats Help Center:
Corporate Office Address:
Other Info (opening hours):
Corporate Headquarters:
111 N. Canal St, Chicago
IL 60606
Operations Headquarters:
3100 Olympus Blvd, Coppell
TX 75019
Other Location:
101-30 Duncan St, Toronto
Ontario M5V 2C3
Registered Address:
24 E. Washington St., Floor 9
Chicago, IL 60602
Vivid Seats Customer Service Reviews
They don't want to help favorite people off for a living they tell you they need a transaction number or invoice number when your debit card I'm going to get a text from them from your debit card people without no transaction number and tell me if there's no transaction number they tell you will call your debit card and get one and call us back but the credit card company don't have no transaction number
UPDATE UPDATE
Vivid Sears Are All liars and thieves they're not no 100% money back guarantee with them they wouldn't even try to help me to tell me who used my car and when I asked him about it transaction number or PO number or whatever because it is showing my debit card they told me they didn't know when I had a call about debit card to get information then when I called my debit card they said they couldn't give out no information because being disputed but how can you feel a transaction when you don't have no transaction number that's our generator if you transfer me to somebody else and they said we don't have no our generator nothing here either way your computer your database generated it cuz no human did it cuz the human did it it'd be a transaction number about another transaction right after that when I said well look at the ones from that company but I didn't respond yet for no if I made a transaction the next day that company turn around and said were refunding your money back and I did so how come you don't wait and let that company refund my money back cuz they will because I'll generate it like that other one was so you put me on hold tell me that you were going to let you ride or talk to me and can put that button on me and that's after for 45 minutes and no one after I hung up call back 10 minutes and ask for that answer the phone after I get my name then I wanted to know the name and employee number to talk to and she said you didn't talk to anybody she put you on hold anyone I ask for her name and her employee number they hung up on me so I guess my name is Chuck now and I'm stuck
Vivid Seats resolved my problem, but they could have done so at the time of my initial contact to them.
How Good is Vivid Seats's Customer Service?
Summary of Vivid Seats Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vivid Seats?
Request for Information Question:
- “Help with tickets”
- “How much credit do I have”
- “Status”
Shipping and Delivery Question:
- “Tickets not received”
- “Did not receive my tickets”
- “They have the wrong address for my ticket”
Refund Question:
- “Refund for cancelled show”
- “Refund”
- “Refund for cancelled concert”
Product/ Service Question:
- “Can’t find tickets”
- “ToFind tickets purchased”
- “Can't find tickets”
Payments and Charges Question:
- “Took my money and got nothing”
- “Charged 2 times”
- “Triple billed no ticket confirmed”
Activation/ Cancellation Question:
- “Cancelation”
- “Cancelled tickets”
- “Cancelled order”
Account Question:
- “Login issues”
- “Tickets have no bar code”
- “Tickets are not in my email.”
Return/ Replace Question:
- “Changed email address”
- “I bought tickets for parking in a wrong City on the wrong date”
- “Correct email”
Website/ Application Question:
- “Tickets download”
- “I don’t see any pending orders in my app for tickets that I purchased today for parking for an event for tomorrow”
- “Can’t download app”
Cards Question:
- “Can you pay for tickets with 2 cards”
- “My credit card order”
- “Stolen credit card . Didnt buy tickets”
Staff Question:
- “Service fees”
- “Trademark and Service Mark infringement”
- “Customer service”
Employment Question:
- “Job opportunities”
- “Job application for customer Experiance rep”
- “Tried to put up for sale concert tickets that are mobile tickets only.I was unable to do this. It was easily done on StubHub but VividSeats and GeekSeats not so much!”
Other Question:
- “Tickets”
- “Not responding with high value and poor seats”
- “Want to make sure my tickets will get me in”
Compare Vivid Seats Customer Service To
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