Vivid Seats Contact Information

  • (925) 206-3066 International

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Headquarters Address:

Vivid Seats
St 225 West Randolph 30th Floor
Chicago, Illinois 60606
United States

Other Info:

Social Networks:

Summary of Vivid Seats Customer Service Calls


Customers Contact Vivid Seats to Ask about:

Request for Information:

  • “Question about the credit card charge for my tickets”
  • “Price paid for pink tickets, and how to sell pink tickets online”
  • “I do not own a computer or know how to print my concert ticket..... I live in Va and the concert in Charlotte North Carolina.... please someone help me before I make my trip on Dec 29.......thanking you for ur time.........Sharon Megill.....jerzey129@yah”

Shipping and Delivery:

  • “Trickery’s delivery”
  • “Did not receive tickets”
  • “I did not receive the 10% discount that was offered”

Payments and Charges:

  • “Payment”
  • “Billing address”
  • “Fraud ticket transaction”

Product/ Service:

  • “I cannot get tickets”
  • “Buy tickets”


  • “Card won’t go through”
  • “Credit card won’t go through”
  • “Stolen credit card . Didnt buy tickets”


  • “Not receiving email to create a new password”
  • “Forgot password”

Activation/ Cancellation:

  • “Cancelation”


  • “Trouble transferring tickets”
  • “Gave wrong email unable to get my tickets gave pam10755@ iCloud should b Pam 10755@ help PLEASE talk to a human”
  • “Not getting email and no purchase #”

Vivid Seats Rating Stats

1.4 out of 5 stars
based on 804 reviews
See all 1268 reviews reviews

Rating stats

  1. 594 reviews
  2. 160 reviews
  3. 35 reviews
  4. 4 reviews
  5. 11 reviews

Rating trend

About Vivid Seats

Top 5 Vivid Seats Services

Customer Care, Shipping Service, Manager, Pass, Sales Manager

Top 5 Likes about Vivid Seats

Availability of tickets, One of the agents was very helpful, It was easy to purchase tickets, Ease of website, Seating options

Top 5 Dislikes about Vivid Seats

Customer service, Misrepresentation of sale, Refund policy, Hidden fees, Service


Vivid Seats is a web-based ticket service provider. The company is headquartered in Chicago, IL. Founded in 2001, Vivid Seats ticket inventory is available for more than 50,000 events now. They are NFL Football, NBA Basketball, NHL Hockey and NCAA, etc. Tickets for MLB Baseball World Series, different concerts, sports events and theater are available for sale. The online retailer also offers tickets for extreme sports, horse racing, PGA golf and tennis. Vivid Seats offers personalized service and business solutions with access to corporate entertainment. The company assists customers with hotel accommodations and offers hospitality program. Vivid Seats also provides Affiliate Program and White Label Program.

Vivid Seats reviews and complaints

Vivid Seats is ranked 18 out of 240 in Tickets category

Area Served

USA, Worldwide

Payment Methods

PayPalVISAAmerican ExpressMasterCard

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Vivid Seats Stats

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Number of Calls

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