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1.0

DO NOT BUY HARD TICKETS FROM VIVID SEATS!!! THEY WON'T BE DELIVERED ON TIME!!! and they don't refund the money... let me tell you my story...

I purchased Mumford and Sons tickets in Nov 2015, as soon as they announced the show, it was an emotional event for me, the songs remind me of my dad who passed away. The week of the show, this is April 2016 now... I sent an email to vivid seats because I still didn't have my tickets.

Of course, next day they were shipped, like hey good news they are available for shipping now. I paid an overnight shipping with FEDEX, but they happen to send them with UPS

UPS sends an alert saying that they came to my address but there was no apartment number provided, I immediately added the apartment number, on the same address they had, and they came back saying that now they couldn't find the street; by the time this happened, it was a Friday... Show was on Sunday and according to Vivid Seats: for UPS to deliver an URGENT package on Saturday, it has to be an specific "Saturday Deliver" which Vivid Seats didn't bother to update... knowing that UPS also don't work on Sunday's

After a week of distress trying to get my money back, they just said that it was my fault for not having the apartment number on the address... Same address they came the first time, with the same street they couldn't find until Monday when it was too late...

SERIOUSLY... Go to ticketmaster directly!!!!

Reason of review: Problem with delivery.

Location: Houston, Texas

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