You think you are purchasing a certain seat but not they are giving you a back roll. DON'T BOTHER WITH CUSTOMER SERVICE .CALLED THREE TIMES.
ON HOLD FOR 20MIN AND NO ONE TELLS YOU OH WE ARE WORKING ON A SOLUTION FOR YOU. THEY FIGURED YOU WOULD JUST HANG UP. NO REFUND OR EXCHANGE THEY ARE NOT FOR THE CUSTOMER'S BEST INTEREST of the customers. Horrible experience.
Idk if i should resell them or just go and and pretty much not see anything.
Customer service is the worst. giving no solution or leaving you on hold for a long time without checking back on you .
Product or Service Mentioned: Vivid Seats Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: Not original seats, Vivid seats will not work with you, No refund and not allowed to use parking pass as purchased.