Bought 4 tickets to the Texas Cowboys preseason game. ($900).
The Thursday game was moved from Houston to Dallas because of Hurricane Harvey on Monday night before the game. There is no way for anyone in Houston to get out of Houston to a game because of flooding. I called Vivid and their response was to bad, we don't refund anything. They said I should try to sell the tickets.
When I asked how I would sell tickets specifying a a section and seat in NRG stadium to a game on Cowboys stadium, they said they had no idea and suggested I look it up on the internet. They offer to sell tickets on their site, but of course, not for this one. Eben if I could sell the tickets there is not way to get the tickets out to anyone in Dallas by Thursday because there is no way out of town by Fed Ex or anyone else.
So basically they are useless as far as customer support and I will never buy anything from them again. I suggest Stub Hub as they have always been helpful in the past.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $900.
Preferred solution: Full refund.