I recently purchased seats for the Nutcracker at the David Koch theatre, third ring, section a-e. When the tickets arrived they where for the third ring but section AA.
This section is a cheaper section to buy on vivid seats and the theatre itself values them at a discount from what I originally purchased. The service agent said they can upgrade you and this was considered an upgrade although it was a side view and two sections from the middle of the theatre which I purchased. When I explained these tickets were a downgrade she said it was an upgrade and they reserve the right to upgrade. After going around in circles she couldn’t grasp basics of ticket pricing, better seats cost more and she said she was dealing with industry stadards in mind.
She then ended the phone call. Vivid seats are con artists and I would not purchase anything from them again.
Review about: Vivid Seats Nutcracker Ballet Ticket.
Reason of review: Not as described.