Went to see the Rod Stewart concert at CMAC Rochester N.Y. I bought two numbered seats on the lawn for $248.
These were supposed to be a special row of seats alongside the shell. The idea was that you could see and hear better just did not have any weather protection. The expensive price made sense that is why I went for it. When I got the there the usher laughed at my tickets & told me to just sit where I want on the law.
The lawn is the area behind the shell and the numbered seats. All tickets on the lawn cost $30. So special seats and certainly no numbers. There is no such thing as a numbered lawn seat.
Tried numerous times to contact Vivid Seats but I can't reach these guys. Their phone message just loops around with not result. When I put in my order number the message tell me that the concert has already taken place and that they can't help me.
Trying now to resolve this with American Express. I will not let these guys rip me off.
Product or Service Mentioned: Vivid Seats Rod Stewart Concert Ticket.
Reason of review: Not as described.
Monetary Loss: $248.
Preferred solution: Full refund.
I didn't like: Could not reach anyone to help process my refund.