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Updated by user Jul 06, 2017

I contacted Vivid Seats about being overcharged $220 for our concert tickets, and below is their response. I find it interesting that they say, "we make sure you are aware that our prices may exceed face value before placing your order".

I know for a fact that this is not the case nor has it been the case for thousands of other customers who have also stated that they were told one price and charged another on their credit card. This company is nothing more than a bunch of scammers that should be put out of business.

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We appreciate you taking the time to reach out to us today! I completely understand your concerns in regards to the pricing of those tickets. We've been in business since 2001 and we in no way intend to take advantage of our customers.

This is why we make sure you are aware that our prices may exceed face value before placing your order. You do have to manually agree to this.

That price you see on the ticket is the face value, or what it sold at on the primary ticket market. The "Face Valueโ€ is the price that was originally printed on the ticket by the issuing box office.

Since we work on the secondary, resale market, the prices on our site are set by the person reselling the tickets.

If you would like to discuss this matter further you are welcome to call into our customer service line at 866-848-****. One of our representatives will be happy to assist you!

Original review posted by user Jul 05, 2017

My sister paid more than $280 for LAWN seats at Fiddler's Green for the Train (Play that Song Tour) concert on July 4th. When she received the tickets, they had a face value of $30, which is what I've paid in the past for concerts at the venue.

Not being from Colorado, I informed my sister that lawn seats were open and everyone paid about $30. When she contacted Vivid Seats about the excess charge, they claimed it was due to high demand, however our friends were able to purchase $30 lawn tickets a month after her purchase.

This company is a complete rip off. DO NOT use them.

Reason of review: Pricing issue.

Monetary Loss: $220.

Preferred solution: Full refund.

Vivid Seats Cons: Fees were unjustified, Fees were excessive and unjustified.

Location: 111 N Canal St #800, Chicago, IL 60606, USA

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