My Friend and I decided to go to the Chargers vs Bills game. I had no clue why I went with Vivid in the 1st place something told me to stick to what I know(ticketmaster/Stubhub).
I had heard some good things about vivid seats and they also make there website seem very glorious and decided to give it a try. However after my experience I realize this Vivid Seats are CROOKS AND CONS!.
I placed an order of two tickets to go to the game and a few hours before attending I realize I'm not able to pull up my tickets from my phone. I call customer service and they were absolutely no help. She kept asking me if I had received an ID and Password from Ticketmaster.
I say what they *** do they have to do with this order, I bought my tickets through vivid seats. She lets me know that that's the way they transfer the tickets and since I didn't have an ID or Password to ticketmaster that there was nothing they can do to help me pull up my ticket. Of course I'm super pissed at this point and asked to speak to a higher up, they were severely understaffed on a sunday, she tells me that no manger is there and that someone would contact me in a day or so. How does that help your customer when they are on there way to the game!?!?
They took over $500 from me and claim that they did NOT have to refund me my money or compensate in anyway because I should of had a Ticketmaster account to receive my tickets. I mean WTF did is the purpose of vivid. Vivid Seats are a complete waste of time. Please DO NOT USE VIVID SEATS THEY ARE A VERY *** & CROOKED company all across the board.
How they way they handle their business is terrible Imagine you give someone $500 and get nothing back in return but a thank you bye. That's what these *** did.
Please USE ANYONE ELSE BUT THEM! *** this trash company!!!
Product or Service Mentioned: Vivid Seats Football Ticket.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $550.
Preferred solution: Full refund.
I didn't like: Price scams and scalping, Misleading information, Web site and customer service.