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Customer service refused to give a refund and knew nothing about the venue.I say do what McDonalds will be doing in the future.

Get rid of your so customer service agents who only say ;"All Sales Are Final". They do nothing for disabled seating and are simply there to collect money. Use another ticket agency like SeatGeek or whatever. just don't use Vivid seats.

Furthermore, they dropped my call and i had to call again. I was later transferred to a supervisor and he was also unfamiliar with the venue.

They just pass the buck to someone else.Vivid Seats really needs to take inventory on how and who runs their customer service because i'm taking my money elsewhere.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of vivid seats customer care. Vivid Seats needs to read this review and look into the issue (if any) according to poster's claims.

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