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1.3

This is what I sent to Vivid Seats by way on email and Facebook messenger...

I've been in contact with customer service rep on two different occasions. 1st time was September 12th when she made a note to my account in regards to me receiving a full refund and that my parking pass tickets have not been received.

Which lead me to make other arrangements to get to the NFL football game. Then at 12:10pm eastern standard time I received an email for the tickets which I could no longer use being that I was already within the football stadium. The 2nd rep who I spoke to on September 13th feels that I'm not warned an full refund because I received such ticket on time when I was trying to explain that I did not receive such with adequate time to enjoy the festivities of attending a NFL football game. One hour prior to the game is not even enough time to get into the parking lot let alone enjoy the festivities of the pregame events.

Once again, knowing such I had to make other arrangements to get to the stadium Parking lot..therefore not being able to use the ticket that came at (12:19pm est). I was the 2nd rep if she could give me a floor manager which she decided to do.

I would like to resolve this issue with a fund refund asap. Please and thank you well in advance not use this company at alldodo Don't

User's recommendation: Don't use this company at all....not reliable.

Monetary Loss: $186.

Preferred solution: Full refund.

Vivid Seats Pros: It was easy to purchase tickets, Want full refund.

Vivid Seats Cons: Difficultly with cash refund, Lost money, Customer service is terrible, Give run around on not give refund.

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