Vivid Seats
Vivid Seats Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vivid Seats reviews show a 1.4 star rating from 698 reviews with 22% likely to recommend; consumers are mostly dissatisfied and 63% say they won't reuse the service.
Positive Feedback
Some users report ticket availability and occasional successful issue resolution via social channels or account fixes.
Negative Feedback / Risk Areas
- Frequent ticket delivery, transfer, and access failures leading to denied entry.
- Widespread reports of poor or unresponsive customer service and automated chat problems.
- Refunds refused or delayed and complaints about hidden fees and resale marketplace pricing.
Key Takeaways for Future Customers
- Compare prices with the venue before buying and read the resale terms carefully.
- Document transactions and insist on written confirmation when seeking a refund.
- Expect to use app-based support and limited phone access for customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vivid Seats reviews show a 1.4 star rating from 698 reviews with 22% likely to recommend; consumers are mostly dissatisfied and 63% say they won't reuse the service.
Positive Feedback
Some users report ticket availability and occasional successful issue resolution via social channels or account fixes.
Negative Feedback / Risk Areas
- Frequent ticket delivery, transfer, and access failures leading to denied entry.
- Widespread reports of poor or unresponsive customer service and automated chat problems.
- Refunds refused or delayed and complaints about hidden fees and resale marketplace pricing.
Key Takeaways for Future Customers
- Compare prices with the venue before buying and read the resale terms carefully.
- Document transactions and insist on written confirmation when seeking a refund.
- Expect to use app-based support and limited phone access for customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mcloud, Oklahoma
I've been Scammed
I purchased tickets for the women's OU vs LSU game for Sunday, Jan 18th, through your website. I was charged, and the app is not showing any record of my tickets.
They didn't send me any emails, but I was charged on my bank account. This is the second time this has happened. I don't even know why I tried your site again to purchase tickets.
I've been SCAMMED! Your site is not legit, and I will get my money back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Misleading resale site, refund refused, privacy opt-out issues
On December 19, 2025, I bought tickets through Vivid Seats for the Missouri Botanical Garden Garden Glow event ($126.12 total, Order #7716****). The site appeared to be an official or primary ticket seller, with no clear disclosure that it is a resale marketplace.
After purchase, I discovered the same tickets were available directly from the venue for $24 each, while Vivid Seats charged $64 per ticket. I immediately contacted customer service to request a refund and was refused. I was also required to download the Vivid Seats app to access my tickets, and when attempting to opt out of the sale or sharing of my personal data, my state (Missouri) was not listed at all in their opt-out options.
This experience felt intentionally misleading, overpriced, and dismissive of consumer and privacy rights. Buyers should proceed with extreme caution and compare directly with the venue before purchasing.
- Unclear privacy opt-out
- Forced app download
- Inflated prices
Preferred solution: Full refund
User's recommendation: Do not assume this is the official ticket seller. Prices are inflated, refunds are refused, and disclosures are unclear.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Alabama
Missing ticket
I received my tickets, however the tickets do NOT have a bar code The tickets with the bar code were reportedly transferred to the Michigan Athletics App The Michigan Athletics App has no record of the tickets. I bought tickets for 2 previous Michigan Football games this season and both times my tickets with the bar code were there by clicking my tickets
User's recommendation: If This chat results in my tickets with bar codes - highly recommends. If I continue to big very frustratied. - I will recommend Never use Vivid Seats. Use Ticket Master or Geek Seats
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redmond, Washington
Ticket didnt get scanned
Order ID #7743****. My email address is deeparathod8@***.com.
I went to the concert yesterday; they were not able to scan as this ticket was given to someone else, and while accepting it, it was giving an error 404.
Concert personnel said I need to work with Vivid Seats for a refund and purchase a new one from there. I would request a refund for the one purchased from Vivid Seats, order ID #7743****.
- Its hussle to reach customer care
Preferred solution: Full refund
User's recommendation: Please dont buy from Vivid seats tickets. I would suggest to buy from ticket master directly or somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Cannot access tickets i purchased
I purchased two tickets to the Oregon game on Jan 1 order no. 77266**** on line with my e-mail default as drvpeterson@***.com...
I received the confirmation but to get tickets on the app... I opened the app at least 10 times but every time it opens with the default e-mail vernondpeterson@***.com...
I have tried everything but cannot get the app to open with drvpeterson@***.com... how can you help me resolve this?
vernon
Preferred solution: Deliver product or service ordered
Chicago, Illinois
Login issues
Order #7611**** - I lost my phone and the ability to log into my VS account. I need to have my ticket sent to another email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ponte Vedra Beach, Florida
Received wrong tickets.
I purchased 4 tickets to the Bills Jaguars game in section 106, row FF. I received 4 tickets in section 105, row U.
These tickets I have received are obviously much less valuable than the tickets I paid for, which cost 800 dollars each.
It is impossible to reach Vivid Seats to rectify this. Their customer service does not work!
Preferred solution: Price reduction
User's recommendation: Vivid seats ripped me off at least 1500 dollars worth of tickets! We will see if they make it right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Missing rewards (app chat does not work).
Dear Vivid Seats,
I did not receive rewards credit for my purchases of Orange bowl tickets, nor Cheez-it camping world bowl tickets. Please provide.
My name is Erik Soule.
The tickets in question are:
Thanks.
-Erik
Preferred solution: rewards points
User's recommendation: There is no way to contact vivid seats about any issue. The chat function is only available on their app and it does not work. If you call they hang up on you or try to send you a faulty link to their nonfunctional app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Sold me seats that didn't exist. Wasted my time, money, gas, and customer support is horrible. Beyond ridiculous.
Preferred solution: Refund and inconvenience credit
User's recommendation: Buy elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInyou asked fo debit card
UPDATE UPDATE
Vivid Sears Are All liars and thieves they're not no 100% money back guarantee with them they wouldn't even try to help me to tell me who used my car and when I asked him about it transaction number or PO number or whatever because it is showing my debit card they told me they didn't know when I had a call about debit card to get information then when I called my debit card they said they couldn't give out no information because being disputed but how can you feel a transaction when you don't have no transaction number that's our generator if you transfer me to somebody else and they said we don't have no our generator nothing here either way your computer your database generated it cuz no human did it cuz the human did it it'd be a transaction number about another transaction right after that when I said well look at the ones from that company but I didn't respond yet for no if I made a transaction the next day that company turn around and said were refunding your money back and I did so how come you don't wait and let that company refund my money back cuz they will because I'll generate it like that other one was so you put me on hold tell me that you were going to let you ride or talk to me and can put that button on me and that's after for 45 minutes and no one after I hung up call back 10 minutes and ask for that answer the phone after I get my name then I wanted to know the name and employee number to talk to and she said you didn't talk to anybody she put you on hold anyone I ask for her name and her employee number they hung up on me so I guess my name is Chuck now and I'm stuck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Navigate website
Extremely difficult back and forth from email messages to web and various screens to access what looking for. So complicated and solutions/instruction to chat-then lose char cuz navigate where instructed.
Wanted a phone number live person to help. Finally after many chats they put me to live chat where person understood, stuck with me step by step through a very long process to get resolutions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Never received email to download my NFL
Nobody answered my phone call! I was on the phone forever!
Cannot speak to a live person! Ridiculously
- Cannot speak to a live agent
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t go through this company
Parsippany, New Jersey
Vivid seats sold us tickets that were previously sold by Ticketmaster. We were unable to enter our show in October 20 25 and are still waiting for reimbursement.!
I have reached out to the company numerous times and have yet to receive a return call. I filled out paperwork for them to investigate my claim and have not received a response when you try to reach them. You do not get a live person customer service is answered by a robot And takes you in circles..
User's recommendation: do not buy tickets from vivid seats! The company is not trustworthy and has terrible customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Resolved
Company fixed the issue and I have been provided with full refund. Provided full refund and an additional credit.
Vivid Seats resolved my problem, but they could have done so at the time of my initial contact to them.
Bolingbrook, Illinois
Terrible Customer Service
We bought tickets for a performance that got cancelled. The notification email indicated that we had the option for a 110% credit for future purchases or a full refund for the cost of the tickets.
It said to log into our account for instructions.
It also mentioned that live chat was available through the app. When I opened my account, there was no option to initiate a live chat, no phone number to call to indicate my choice of a refund, and all attempts to reach someone put me in an endless loop with no live chat, no live person, and no resolution.
- Are a reseller with no customer service
Preferred solution: Full refund
User's recommendation: Don't purchase tickets via VividSeats. Go to the original ticket vendor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wallingford, Connecticut
Refund
Took my money. No tickets.
No explanation.
Awful company.
Absolutely terribly pathetic. Will never use vivid again
- All
Preferred solution: Full refund
About
Vivid Seats is a web-based ticket service provider. The company is headquartered in Chicago, IL. Founded in 2001, Vivid Seats ticket inventory is available for more than 50,000 events now. They are NFL Football, NBA Basketball, NHL Hockey and NCAA, etc. Tickets for MLB Baseball World Series, different concerts, sports events and theater are available for sale. The online retailer also offers tickets for extreme sports, horse racing, PGA golf and tennis. Vivid Seats offers personalized service and business solutions with access to corporate entertainment. The company assists customers with hotel accommodations and offers hospitality program. Vivid Seats also provides Affiliate Program and White Label Program.
Vivid Seats is ranked 87 out of 366 in Tickets category
USA, Worldwide
Vivid Seats FAQs
Vivid Seat company is a ticket marketplace. The Vivid Seat services belong to the third-largest resellers which is regarded as safe on the market. The headquarters was established in 2001 in Chicago, USA. Due to the rates of consumers, the Vivid Seats provides safe services. Vivid Seat reviews are available on the site. The firm provides a 100% Buyer Guarantee to cover the protection of tickets.
Vivid Seats is owned by its shareholders, as it is a publicly traded company. The largest shareholders are Hoya Topco LLC, Post Portfolio Trust LLC, Eldridge Industries LLC
The company’s email is support@vividseats.com. The average period for the answer is 2-3 days. To get faster assistance, use a live chat. The icon is on the right corner of the official website. The online chat is operated by the AI, so the answers will appear quickly. To start communicating in the live mode, provide the site with your contact information and name.
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