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Vivid Seats - Unbelievable and unfair practice

Could not talk to anyone for help
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1235786
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Vivid Seats - Rip OFF $1,700 vs $400

Purchase 4 Luke Bryan tickets for Vancouver show. Thought Vivid had exclusive right and was shocked at price, paid $1,700 for 4 *** seat. I can buy those exact 4 seats for $100. Will never buy from them again! Don’t trust them.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1234458
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Vivid Seats - Got ripped off!! NEVER purchase from this site

Bought tickets to a basketball game, and when I got there they sent me to the box office to tell me they had been printed out.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1233821
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I just got an order cancelled with this note below. We've spent thousands on tickets over the years. We disputed and had ONE ticket purchase unpaid as the tickets arrived AFTER the event started! "Your Vivid Seats order for tickets to Joe Bonamassa has been set for...
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2.0
#1233798
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My experience with "VIVID SEATS" was a akin to a purchase from *** In my opinion, for anyone with a ticketing issue to purchase tickets from the likes of VIVID SEATS would be akin to "rolling the dice"...the customer contact telephone number provided for any form of...
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1.9
I didn't like
  • Absolutely no help or contact with live customer service
#1232994
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Vivid Seats - Complete crap

My first ever purchase from the website instead my reliable stubhub and i am never coming back. Not only did they submit my PAID order for cancellation but i was told i would not get my money back for 3-5 business days! I paid i had my confirmation number and now im missing money and i won't even get my tickets screw you vivid seats! Your pathetic!
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I didn't like
  • That my order was cancelled and payment still taken
#1229469
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Vivid Seats - Postponed event no refund and it’s been 9 months

I bought tickets for Bob Seger in phx spent $570, show was cancelled they call it postponed. I fought for a refund but ultimately was denied. I am paying interest and who knows if and when this event will be rescheduled and who’s to say I can even attend! This is bullsit!
#1229044
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I ordered tickets for a two day event. The delivery date was changed by the seller and I got no solution from Vivid other than un upgrade to UPS overnight, then UPS changed it from overnight to the following night. I live 6 hours from the event and got the tickets for...
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1.7
I liked
  • Customer service people were pleasant on the phone
I didn't like
  • Even though they were pleasant they didnt fix the issue
#1226218
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Vivid Seats - I need a total price before I input my credit card info!

Never again will i use vivid seats for their deceptive way of showing you one price and then giving you a completely different price once you have entered your credit card info.
#1225677
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Contact Vivid Seats

Mailing Address:
Vivid Seats
St 225 West Randolph 30th Floor
Chicago, Illinois 60606
United States
Phone:
(833) 228-5143
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I was on the site looking for parking pass on a specific date for concert. I placed order for parking garage with fees and had the order sent to my fiance' as this was in addition to concert tickets I purchase (From another site at Christmas).. I received an almost...
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#1225383
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