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Pissed Consumer Interviews ?

Charged me $380.00 for 2 box concert seats. Day of concert changed to seats couldn't use on floor far right of stage. Went to box office and bought 2 box seats for $25.00 each. When I bought tickets I received confirmation of 2 box tickets. Month later I printed tickets out and went to concert, was seated 2nd row from front of stage all the way to the right of the 10 foot high curved stage. I was relocated 3 sections away from where I originally was to be seated at the time of purchase. This is called "Bait and switch".
Purchased tickets for the Monster Tour at $130 each, said service fees will be 14 percent. I went through the process quickly, without carefully reading the small print and fees, they charged me 30 percent service fees!! Called customer service, unwilling to refund....
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Anonymous
Anonymous

they wanted to charge me 31.75%!! ridiculous

Anonymous
Anonymous

I agree with you I wish I would of read your post before because they charge me 20 % fees per tickets for a $188.00 x4 so I let you figure out how bad they got me......

#513687
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On the 14 of August I purchased 4 tickets to a San francisco giants st louis cardinal game at att park. The price for each ticket was 50.00. I went through the process of buying the tickets and never saw any charges for service fees or download charges. At the end of...
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Anonymous
Anonymous

Made a mistake of paying before getting the breakdown of my total purchase for 5 tickets priced @ $150 each . I paid using my paypal account and much to my disgust I was slapp...

Anonymous
FredWilson711

I have been trying to find out what the Vivid Seats fees are "before" giving my credit card information with no luck. Very poor customer experience. So I have been doing a lit...

1.8
I didn't like
  • Ripped off not fairly treated unhelpful false advertising
#901207
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Vivid Seats - Absolute Fraud - Fake Tickets
Lebron James and the Cavs came to Cincy last Wednesday night 10/15/14. I would have gotten tickets earlier but my son was supposed to have a soccer game - got cancelled due to rain. He begged for me to try to get us into the game. I found two tickets on Vivid Seats...
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Anonymous
Anonymous

Pretty much the same story here in Denver for a concert. 3 months before the concert we paid Vivid Seats $346 for 2 tickets to Paul Simon concert at Red Rocks (it would have b...

Anonymous
Anonymous

What team were the cavs playing in cinci??? There's not even a pro basketball team in cinci!

1.3
I liked
  • Hopefully get my money back
#549557
Reply to reviews
Well for starters I typically do not leave reviews as I understand everyone has their own opinions and others may not agree. However after my experience with this company I feel the need to warn others before they put themselves through the trouble I went through. For...
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Anonymous
Anonymous

Same issues happened to us. Gonelsewhere

1.2
I didn't like
  • Being lied to over and over again by customer service
#1352641
Reply to reviews
Vivid Seats - Price is ridiculous, what did I pay an extra $184 for?
My tickets were $105each, x's 2 tickets, that equals $210. Ok, shipping and fees equal $184????? How, where, why? I went on this site at the recommendation of a co-worker, why are the same tickets on tickmaster.com $200 cheaper? This is truly a scam. I am still...
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Anonymous
2020

Blacks sure love to complain don't they? Maybe you should have checked different websites before you bought. Plus, I probably paid for those tickets anyway. You do realize tha...

1.0
I didn't like
  • Price
#1370746
Reply to reviews
My Friend and I decided to go to the Chargers vs Bills game. I had no clue why I went with Vivid in the 1st place something told me to stick to what I know(ticketmaster/Stubhub). I had heard some good things about vivid seats and they also make there website seem very...
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Anonymous
Joel

same issue with same results....we should all start a class action lawsuit....I just want what I paid for....nothing more

Anonymous
Debbie Allington

I have called three times today. We apparently are not the first people this has happened to. They all repeat the same script. The last person I just spoke with, IZZY, hung up...

I didn't like
  • Price scams and scalping
  • Misleading information
  • Web site and customer service
#1358914
Reply to reviews
Purchased tickets for a Bob Seger concert to be held in St Paul/MN on 11/15/17. This date was cancelled as Bob Seger had health issues. There have been no new dates published. I have requested that Vivid Seats refund the money I paid for the tickets and they refuse....
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Anonymous
Casey Perhing

Same situation in Denver, CO. I will never use Vivid Seats again.

UnlinedPorcupine966
UnlinedPorcupine966

Purchased 2 tickets for the Des Moines show. Called Vivid to get a refund since there are no new shows rescheduled yet. But Vivid says since it has not been cancelled they wil...

2.0
I didn't like
  • Did not deliver service i paid for
#1148101
Reply to reviews
This company is the same as sensationalseats.com sensational seats is a fraud. They sold me a fake ticket to a Paul McCartney ticket in Seattle and I found out half hour before the show that it was no good. They also charge you a ridiculous $95 processing fee. I have...
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#845441
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I purchased 2 tickets to the Lightning/Bruin game yesterday through Vivid Seats. My credit card was immediately charged $309.58. I hit cancel order by mistake and I immediately called Vivid Seats and explained my situation and they said, "No problem we will contact the...
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Anonymous
Tee L

They are scammers!!! Total lack of empathy and rude to customers over the phone as "standard protocol " . If you ask for escalation they advise they won't talk to customers. R...

1.0
I didn't like
  • It has been an absolutely horrible experience
  • Not willing to refund when site was clearly wrong
  • Deceptive website and getting ripped off
#1257150
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Show

Vivid Seats - Worst ever

Vivid Seats - Worst ever
Can get the Ticketmaster to confirm that this tickets are or aren’t legit they want an invoice number.... vivirseat won’t provide it .
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1379971
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