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Purchased tickets for the Monster Tour at $130 each, said service fees will be 14 percent. I went through the process quickly, without carefully reading the small print and fees, they charged me 30 percent service fees!! Called customer service, unwilling to refund....
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Anonymous
Anonymous

I agree with you I wish I would of read your post before because they charge me 20 % fees per tickets for a $188.00 x4 so I let you figure out how bad they got me......

Anonymous
Anonymous

They just charged me almost $20.00 more per ticket~! No itemization on receipt! RIP OFF!!!!

#513687
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On the 14 of August I purchased 4 tickets to a San francisco giants st louis cardinal game at att park. The price for each ticket was 50.00. I went through the process of buying the tickets and never saw any charges for service fees or download charges. At the end of...
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Anonymous
Anonymous

Made a mistake of paying before getting the breakdown of my total purchase for 5 tickets priced @ $150 each . I paid using my paypal account and much to my disgust I was slapp...

Anonymous
FredWilson711

I have been trying to find out what the Vivid Seats fees are "before" giving my credit card information with no luck. Very poor customer experience. So I have been doing a lit...

1.8
I didn't like
  • Ripped off not fairly treated unhelpful false advertising
#901207
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Vivid Seats - Absolute Fraud - Fake Tickets
Lebron James and the Cavs came to Cincy last Wednesday night 10/15/14. I would have gotten tickets earlier but my son was supposed to have a soccer game - got cancelled due to rain. He begged for me to try to get us into the game. I found two tickets on Vivid Seats...
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Anonymous
Anonymous

Pretty much the same story here in Denver for a concert. 3 months before the concert we paid Vivid Seats $346 for 2 tickets to Paul Simon concert at Red Rocks (it would have b...

Anonymous
Anonymous

What team were the cavs playing in cinci??? There's not even a pro basketball team in cinci!

1.3
I liked
  • Hopefully get my money back
#549557
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Purchased tickets for a Bob Seger concert to be held in St Paul/MN on 11/15/17. This date was cancelled as Bob Seger had health issues. There have been no new dates published. I have requested that Vivid Seats refund the money I paid for the tickets and they refuse....
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UnlinedPorcupine966
UnlinedPorcupine966

Purchased 2 tickets for the Des Moines show. Called Vivid to get a refund since there are no new shows rescheduled yet. But Vivid says since it has not been cancelled they wil...

Anonymous
PaulaM

Mary how did you get a refund? I disputed it with my cc but vivid recharged my card saying that bob Edgar wasn’t cancelled just postponed it’s been almost a year

2.0
I didn't like
  • Did not deliver service i paid for
#1148101
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This company is the same as sensationalseats.com sensational seats is a fraud. They sold me a fake ticket to a Paul McCartney ticket in Seattle and I found out half hour before the show that it was no good. They also charge you a ridiculous $95 processing fee. I have...
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#845441
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I purchased 2 tickets to the Lightning/Bruin game yesterday through Vivid Seats. My credit card was immediately charged $309.58. I hit cancel order by mistake and I immediately called Vivid Seats and explained my situation and they said, "No problem we will contact the...
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Anonymous
Tee L

They are scammers!!! Total lack of empathy and rude to customers over the phone as "standard protocol " . If you ask for escalation they advise they won't talk to customers. R...

1.0
I didn't like
  • Deceptive website and getting ripped off
  • Not willing to refund when site was clearly wrong
  • It has been an absolutely horrible experience
#1257150
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I purchased two expensive tickets for Radiohead concert through vivid seats that I never received. after I made a phone call they put me on hold for about 45 min I had to talk to 4 different guys to explain the same situation and nothing happened after all and I missed...
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Anonymous
Robert

Fraud Alert!!!!!

1.2
#1303224
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Ticket collector tried to scan mobile device ticket at gate. Collector said that tickets were already seated. Arrived one hour early. Called Vivid "Customer Service" and on hold for an hour. Their script is that they do not sell tickets. They send an electronic...
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#1300928
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Purchased $444.00 worth of tickets to see Cubs game at Wrigley on July 6th. First mistake, no instant download. Had them shipped to a UPS lockbox by Wrigley at Vivid's recommendation. Second mistake, no tickets upon arrival. Thus starts the nightmare. Vivid first said...
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#1302569
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Contact Vivid Seats

Mailing Address:
Vivid Seats
St 225 West Randolph 30th Floor
Chicago, Illinois 60606
United States
Phone:
(925) 206-3066
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Ordered seats and paid premium for Arizona vs USC football. Seats ordered were sec 12 row 31 - high enough to be under scoreboard and in shade in 100+ heat (paid $59 for $21 face value ..Ok because i needed this location. I received sec 12 row 20...to low and face...
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h.kitchener
h.kitchener

As long as you have proof that you booked a particular section and they confirmed it, just dispute the charge with your credit card issuer(you did use a credit and not a debit...

#1323706
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