Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

What a very frustrating ordeal. I purchased presale tickets for Taylor Swift and was price gouged!

I paid $252 for nosebleeds ~ When tickets were open to the public they were literally $148 cheaper! As a single mother I can’t afford a financial hit like that, so I called to ask about a refund and the CSR essentially stated they were a second party vendor and the seller can go above expected market prices. There are no refunds if they exceed the market cost. A very difficult lesson learned ~ especially during the holidays.

I assure you, I will never purchase tickets through them again. Concertgoers beware!

Product or Service Mentioned: Vivid Seats Taylor Swift Concert Ticket.

Reason of review: Pricing issue.

Monetary Loss: $148.

Preferred solution: Price reduction.

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