Purchased tickets initially, billed my account. They then frantically called me the next day to say the tickets were purchased by another buyer.
Then substituted for worse seats. In the end, purchased tickets for 1400 dollars, received a $2000 bill on PayPal. Called them and indicated these were admin fees, asked for breakdown on fees per ticket and explained to me that it is done by an algorithm (i.e.. scam).
requested refund and you can guess where they told me to go. BIGGEST SCAM OPERATION EVER. Never ever ever again will I trust them.
The call agent seemed very calm and in control, obviously having been trained in how to handle angry customers calling in about the same scam. The should be investigated y the US authorities.
Product or Service Mentioned: Vivid Seats Baseball Ticket.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $1600.
I liked: Nil.
I didn't like: Total scam with unlisted admin fees.