12.2K views
19 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.8

On the 14 of August I purchased 4 tickets to a San francisco giants st louis cardinal game at att park. The price for each ticket was 50.00.

I went through the process of buying the tickets and never saw any charges for service fees or download charges. At the end of it all i saw the total and it was 260 dollars. I call customer service and ask about it and they said there was a 12.50 per ticket service charge and a 10.00 delivery charge for the tickets. The tickets were instant download!!

WTF? stubhub charges around 5 dollars service fee and ticketmaster the same. The service representive told me thats all they get from the whole transaction. Oh, is that all?

Stay far away from this company.

Reason of review: Pricing issue.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

Vivid Seats Cons: Ripped off not fairly treated unhelpful false advertising.

Location: Sacramento, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

same thing with me. Bought $30 ticket & no charges listed up front.

Then on credit card statement $7.75 comes up! Will dispute the charge.

Guest

I wish they would show the final price, at least have an option to see the real price. They should allow you to see the $260 actual cost on the front page instead asking you to proceed with a false belief of the cost being $200.

Guest

Same this happened to us last night, only we were charged $84 on a purchase of $235!! I canโ€™t believe we are paying a total of $319!!

Itโ€™s like we bought two more tickets! Argh!

Guest

The fees charged by Vivid Seats are exorbitant!

Guest

Vivid ticketing did a great job providing 2019 World Series tickets for me. It did itself a greater job reaping an additional 28% in surcharges without any notice until my credit card was charged. No more business from me.

Guest

I agree that Vivid rips off their customers. I just purchased concert tickets through Vivid and the service fees were $80 per ticket!!!

Thatโ€™s 29% of the original ticket cost ($277).

The tickets alone would have cost $544 but with fees added on it was $715.76! I never thought Iโ€™d be saying this but I shouldโ€™ve bought my tickets through Ticketmaster.

Guest

Vivid is a fraud with how they list their ticket prices

Guest

On Broadway.com I was charged a fee of $140 ($70 apiece) for two $189 tickets to a broadway play, which I didnโ€™t notice until after submitting to my pay-pal account. So I decided to check out the other sights while searching for other show tickets.

They were all charging ridiculous amounts for service fees, and the fees are place on the page in such a way that you have to search for them; not placed by the ticket prices. Then you hit the purchase button and the sticker shock appears. I have bought tickets on line for years and didnโ€™t mind the usual $10 or $15 they used to charge, but I canโ€™t afford to purchase tickets online any more.

Iโ€™ll take my chances at the box office. 9/13/19

Guest

Made a mistake of paying before getting the breakdown of my total purchase for 5 tickets priced @ $150 each . I paid using my paypal account and much to my disgust I was slapped with a total charge of $964.00 ( meaning $42 extra charge per ticket), What a rip off.Never again!!!!

Guest

I have been trying to find out what the Vivid Seats fees are "before" giving my credit card information with no luck. Very poor customer experience.

So I have been doing a little research and it seems others are also kept in the dark. Not coming back to Vivid Seats.

Guest
reply icon Replying to comment of Guest-1504051

Same problem

Guest

I had the same experience - no fees disclosed before or AFTER the purchase, just a price that was over 20% than what I expected. Very disappointed - I still can't find the exact fees, either. :-(I will NEVER EVER EVER buy anything from Vivid Seats again.

Guest
reply icon Replying to comment of Guest-1501116

SAME HERE AND THE PHONE CALL TOOK AN HOUR TO BE TOLD I SHOULD JUST E-MAIL FOR FEE CHARGES ,AND TO CHECK ORDER WHEN I SAID THAT WAS WHAT I COULDN'T FIND OR WAS AMUSED WITH DURING CHECKOUT WHICH WAS TO LATE TO EDIT BECAUSE THEN IT IS DONE DEAL, REALLY LOW BALL!

Guest

I purchased tickets for Tom Segura which were running for $63 here in Eugene Or. My total by the end of the purchase was $168 for two tickets.

Printing off the tickets they are a $40 ticket. Its is printed right on my download, which I printed, but was still charged for a delivery fee. This company is horrible, they basically scalp tickets and extremely over charge you in the end. I was in a rush to get tickets and figured most outlets would be selling them for what they were listed for.

I could not believe that was the cost I was charge. It was a gift for our anniversary since my fiancรฉ loves this comedian, and I had about 5 min to run to the computer and get them. It is sad they feel they need to charge hard working people for profit, when Vivid seats are not the performers.

If this extra money was going to the performer and his family I would be fine with it, because he is amazing and his wife is hilarious, and they have a family to support. But NO, it is going to a ticket company and that makes me furious.

Guest

Similar terrible experience with Vivid...stay away or you'll pay.

Guest

total crooks 380 $ tickets , 760 , they hit pay pal for 980

Guest

CROOKS!! I was just about to hit purchase and saw a $104 x 4 service fee for EACH ticket!

What a joke!! I'm so glad I caught that before I hit complete. I can't stand the greed that drives these people and businesses. We don't need them!

We can all just purchase tickets directly from the venues, if they would quit letting people buy all the good tickets and allowing them to re-sell at ridiculous prices. So frustrating! STAY AWAY from this company.

They are greedy crooks. Sorry you had a bad experience as well.

Guest

SAME! I just ordered two tickets $33 a piece from their app.

They tacked on an extra $25 and did not list it ANYWHERE. I did not see it until I got my receipt.

Needless to say I am, well, PISSED. Rethinking ever using Vivid Seats again.

Guest

Vivid Seats used the same deceptive practice with me. They only display the selling ticket price before prompting "PLACE ORDER" and completely hide the service fees under "order details"

When I talked with customer service, they suggested I Google ways to resell my tickets! In writing!

Disgusted by their abuse of people's trust.

Vivid Seats Reviews

  1. 906 reviews
  2. 228 reviews
  3. 62 reviews
  4. 16 reviews
  5. 24 reviews
Vivid Seats reviews