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1.0

We bought Disneyland Halloween ticket form Vividseats a month before the event, the reason we bought from Vividseats but not directly from Disneyland because the night was sold out and we only one ticket short for families so we paid almost double for one ticket, we booked flight, hotel take kids to Disneyland, the ticket we got form Vividseats was not valid, Disneyland asked where we got the ticket, we told them vividseats, Disneyland told us the ticket has got refund and many people got not valid tickets form Vividseats suggest us to file a police report. We called Vividseats in from of the gate of Disneyland because we took flight all the way in Disneyland one of our kids can't not get in to the halloween even.

We waiting on phone for half hour then customer servers just hand up on us and we did live chat on our phone with their customer servers, vividseats just asked us don't file police report and the team work on this issue is not work over 5 pm so have to wait for next day.

So end up one of us can't get in, after 4 days now we still not get this issue solve totally ruined our trip to Disneyland. Still try to contact them and consider to file a police report soon.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

Vivid Seats Cons: Sold us not valid ticket.

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