463 views
New Reviewer
Resolved
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
4.5
Updated by user Sep 23, 2016

After getting in contact with a customer service manager, VividSeats has agreed to refund me for the issues I had. It's appreciated that VividSeats would refund me as I was disappointed in the previous situation and after this, I am now satisfied that I can shop on VividSeats again without any issue and if there was ever to be one, I am now confident in VividSeats ability to resolve it.

Original review posted by user Sep 20, 2016

If you buy a ticket and the "issued to" name is JON MARKS, contact VividSeats right away, as you will have issues at your event. This man sells the exact same ticket on multiple websites such as VividSeats and StubHub.

I bought a ticket from him on VividSeats and when I got to the game, another person had the same ticket. The following day, I went to download a pair of tickets and not only where they for the wrong event and a different time, but VividSeats did little to resolve my problem. My event started at 3:00 and it took VividSeats until exactly 2:30 to send me the proper tickets. As a result of this I didn't have enough time to get to my event, I didn't leave before as I had no tickets to enter.

Because VividSeats got me the tickets, no matter how close to the start of the game, they were "off the hook' and I was offered no refund or compensation for my ordeal.

In the end I lost $125.00 and never got to attend my event. In general a very negative experience that VividSeats did absolutely nothing to remedy.

Reason of review: Did not receive my tickets in time and was not offered a refund..

Monetary Loss: $112.

Preferred solution: Full refund.

Vivid Seats Pros: Ease of use.

Vivid Seats Cons: Customer service.

Location: Old Toronto, Ontario

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Vivid Seats Reviews

  1. 909 reviews
  2. 228 reviews
  3. 62 reviews
  4. 16 reviews
  5. 24 reviews
Vivid Seats reviews