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I decided to sell 20 tickets to a bowl game this year. I followed all the steps required and uploaded my files for the tickets.

On each batch upload they throw out a small warning that it could be 24 hours before your tickets are shown. Should have said 24 days. I give it 24 hours and zippo. Not a ticket.

Then I find a email in my account sent out at 1:00am my time telling me now I need to fill out and send them a proof of purchase and a copy of my drivers license!!! Really?? In this age of identity theft? Wanted to get my tickets in front of buyers so I pulled out a form that showed what I paid for the tickets and a copy of my license all the while wondering what was I doing.

I then proceeded to upload both via the method they prescribe. Waited another whole day and late that night realized there were still no tickets shown on the site. 3 phone calls later I am told the "validation Dept" got my uploads of the proof of purchase and license copy.....however they could not open my proof of purchase file (which was in Word format) and therefore could not allow my tickets to be listed. I then asked the lady if there were any CS managers working and of course there were none but she assured me they would not list my tickets under any condition unless I re-uploaded yet another proof of purchase evidently in a format the idiots could actually read as if Word is not well known enough.

I just went thru the match using their 10% fee and it works out they LOST over $1,000 in fees alone by not providing good customer service. You would think a reputable company would call me back and let me know there was a problem with my upload, but NO they made me wait 15 mins on my last call to tell me I had to do it all over again. Vivid Seats is a joke and highly recommend anyone reading this to never use them again.

Scam artists.!!! Typical Chicago gangster mentality

Reason of review: Poor customer service.

Vivid Seats Pros: Never deal with vivid again.

Vivid Seats Cons: Lousy customer service, Requiring you to release personal information.

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