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1.9

I have shopped with vivid seats for years and spent thousands of dollars in tickets from their site. I never had a problem until recently.

I was unable to get into my game that I bought the tickets for. On their website it says 100% money back guarante, that is a lie to say the least. After I was unable to get into my game that I spent $350 on I called them to get a refund. They informed me that the would only give me $66 back, that doesn't seem like 100% too me.

It amazes me that they treat a loyal customer that has spent thousands of dollars with them like complete trash. I would not recommend vivid seats too anyone unless you feel like wasting time and money.

Reason of review: Return, Exchange or Cancellation Policy.

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Guest

We had a similar experience trying to get into the NCAA tournament in Orlando with tickets that we purchased through Vivid. Just curious as to what their justification was to only refund you $66?

Rafay Rlo
reply icon Replying to comment of Guest-1304960

They said that was the processing fee. Not sure why they can only refund $66 after stealing $400 from me.

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