Featured Resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Sep 16, 2016

Final update!Vivid Seats has made me a happy customer.

They contacted me back and we came to an amicable resolution.Honestly, in the end, they exceeded my expectations in fixing the mix up!

Update by user Sep 16, 2016

I finally talked to a manager in customer service.It took over 45 minutes.

He said he had a couple of options. His first and only offer was to keep the tickets and we will give you a $100 promo credit. You give me a whole section; not a row, but a section behind the one I selected, and you want me to keep tickets. and you give me a 100 so you can mess up my next experience, too.

I said no. He was like well that is pretty much all we can do. I told him when I bought these tickets I was looking at same section and row on 4 sites all comparably priced. I had other options for the exact same section and row for a little over $50 more.

I requested a refund. He said let me check to see if we can do that. I am indignant, let me check? I told you can give me a refund or you can have a charge back because my receipt shows one thing and you sent another.

So, no you are not doing me a favor by refunding my money I am doing you a favor by asking you instead of going directly to the credit card company with receipt and item received and requesting the much more expensive chargeback. Which in hindsight is what I should have done so they could have some punishment for their unethical practice.

He said the credit will be reflected in 3 to 5 business days.I will never do business with Vivid Seats and will make sure everyone I can knows there response and the work required on the consumer part to correct their error.

Original review posted by user Sep 16, 2016

I purchased tickets on this site (vivid Seats) and received downgraded tickets to a section I would have never bought.I tried to call but they only take phone calls for events the day of or day before.

All others have to email and wait at least 24 hours for a response. Meanwhile the correct seats may be sold to someone else, and you are stuck not going to the event, because I will not be tricked into paying for seats that probably would not have sold and the seats I ordered are gone. Unfortunately, I am still waiting for a response. But, since my email receipt from them reflects the correct section, and I always screenshot every order I place online, I have a case for my credit card company and the chargeback, worst case scenario.

But the awful part is because of Vivid Seats trickery I may miss the event because comparable tickets have sold since the event is tomorrow. I will never use them again and I don't recommend them. From now on I will stick to stubhub, ticket liquidator ticket master or even EBay. I have successfully bought tickets from all of the aforementioned and Craigslist for years without one single mistake.

This is not a plug for them I have a legitimate issue. Below, I have attached pictures. The first picture is section received, the second is my screenshot after I placed the order, and the third is my receipt from them reflecting that I ordered a section in front of the received section. Vivid Seats are shady to me because they don't take your phone calls because they need to help other customers whose order they messed up and they don't want to staff properly.

They want you to email and wait and hope that the tickets you bought and paid for are still available. Again, this is not a wrong shirt, this is a wrong ticket when it's gone it's gone both the seat and the event.

Update I called Vivid Seats. After sending in all of the evidence. They want to check the system mapping.

What does the system mapping have to do with me and my order.

That is an operational problem and should not be a customer problem.But low and behold if behind the scenes the ticket mapped wrong whether in error or not it appears unethical to me, the consumer, that instead of fixing my problem now and resolving your system issues on your own time, you hold my resolution and event hostage.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss vivid seats canelo alvarez vs liam smith event ticket. Vivid Seats needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned vivid seats canelo alvarez vs liam smith event ticket in their reviews. You may find this information helpful for further shopping at Vivid Seats.

Had an Experience with Vivid Seats?

Write a review


Terms of Service
Post Comment

Haha so you are mad they couldn't create tickets out of thin are but because they tried to be nice and offer you a credit when they didn't need to, you're happy? Are you aware of how business works and do you have an education?

to Anonymous #1290942

I believe a more appropriate question is where did you receive your education.Where does it state a credit made me happy?

In fact, the offer a mere credit was not the resolution. Your intelligence and ability to infer is astounding.

You can be humble and accept an inferior product to your purchase, if that is what you want to do.But, when I purchase an item and receive something materially different from what I purchased, then I have consumer rights provided by both the UCC, credit card company, and other protection agencies.

You May Also Like

Vivid Seats Chicago Club Playoff Tickets---Save yourself and buy with Stub Hub! Vivid Seats "Hi, I have to just write an email about my experience with order number: 2 Tickets to see the Chicago Cubs in the 2016 MLB Playoffs. The whole process was just..." Read more Vivid Seats - This website charged me a $137 service fee for a $75 ticket Vivid Seats "I went on vividseats to look for a concert ticket. I found a really good deal on this website where the tickets were priced at $90-$100. I close the deal,..." Read more Vivid Seats - Scam Artists Vivid Seats "We bought $1800 worth of concert tickets with assigned rows and seats - they were delivered as SRO's - online rep said we could sell them on their website and..." Read more Vivid Seats - Buyer Beware Vivid Seats "Bought tickets this weekend for a football game. They gave me a confirmation number, let me create an account, and put my credit card information into their site. Turns out,..." Read more Seniorpeoplemeet - Bad experiences Seniorpeoplemeet "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more Honey Maid - Awful, disgusting, Rip Off Honey Maid "I responded to the pissed customers review. I too agree your product now is absolutely TERRIBLE. Just bought a box and found complete false advertisement on the front of the..." Read more Camping World - Unable to complete simple job. Camping World "Brought my Class B camper van in, showed them where the grey-water tank was leaking. Left five hours later-- no wifi, by the way, in this place!-- with the SAME..." Read more Tbdress - Dishonest Company Tbdress "We bought a dress for my daughter a week ago and it did not fit. We contacted customer service and the agents name was Hugh. He told us they could..." Read more