Product: Vivid Seats Customer Care Clear all filters (0 of 96 reviews match)
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I purchased 2 tickets to the Lightning/Bruin game yesterday through Vivid Seats. My credit card was immediately charged $309.58. I hit cancel order by mistake and I immediately called Vivid Seats and explained my situation and they said, "No problem we will contact the...
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Anonymous
Tee L

They are scammers!!! Total lack of empathy and rude to customers over the phone as "standard protocol " . If you ask for escalation they advise they won't talk to customers. R...

1.0
Product
Vivid Seats Customer Care
I didn't like
  • Tickets not delivered lost over 309 dollars
  • Deceptive website and getting ripped off
  • Not willing to refund when site was clearly wrong
#1257150
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I bought tickets, then the event was rescheduled to a different night, one I could not make. Vivid does not help you with this and only allows you to resell the tickets. So I posted the tickets for sale. The tickets sold quickly, but their window to confirm the sale is...
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1.4
Product
Vivid Seats Customer Care
I didn't like
  • Hide your account status
#1252652
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Vivid Seats - Problems with ticket purchase

Spoke with Manager Derek in Chicago. He is sending me a denial of entry email.
2.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Vivid Seats Customer Care
#1248154
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Because of vivid seats terms and conditions (which is not clearly listed) I was not able to cancel the credit card purchase either. They even disputed the charge to the credit card company - Vicious! Please learn from my mistake and realize that Vivid Seats charges...
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Anonymous
Pete

Thank you for the post ; I'm sorry you got handled ... I try to avoid 3rd party anythings anymore and stick with the venue or original public issuer (re: Ticketmaster) - no mi...

1.0
Product
Vivid Seats Customer Care
#1238063
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My experience with "VIVID SEATS" was a akin to a purchase from *** In my opinion, for anyone with a ticketing issue to purchase tickets from the likes of VIVID SEATS would be akin to "rolling the dice"...the customer contact telephone number provided for any form of...
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1.9
Product
Vivid Seats Customer Care
I didn't like
  • Absolutely no help or contact with live customer service
#1232994
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Bob Seger Concert in St. Paul, Minnesota It is now over 4 months since they cancelled the Bob Seger concert in St. Paul, MN and Vivid refuses to refund the tickets. I have contacted them several times. There is no date for another concert and yet they consider it a...
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1.0
Product
Vivid Seats Customer Care
I didn't like
  • Failure to refund
#1222449
Reply to reviews
Needed answers to 2 questions and it took me over 1.5 hours worth of online chat to even get a phone number or email for customer service, after asking for it.I started off talking to a gentleman who told me that I should have been notified and emailed of my issue...
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Product
Vivid Seats Customer Care
#1190490
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An artist rescheduled the concert for the second time for six months ahead from now.Won't be able to make it. Instead of getting a full refund, I have to list it on their website to sell it. Complete scam. You have to pay an extra ten dollars on top of the service fee...
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Anonymous
Joe

This also has happen to me i am now out the cost of 4 floor tickets for drake $1525

1.1
Product
Vivid Seats Customer Care
I didn't like
  • No refund for rescheduled event
#1173514
Reply to reviews
So you ask to speak to someone higher up, right? Because there’s just one obvious solution️Wrong‼️ You then have to listen to a person that wants to talk to you about ethics. Yeh...Ethics‼️‼️ So music lovers Beware. Do yourself a favor and buy from Ticketmaster or someone that is reputable because bottom line you buy from a third party which is Vivid Seats...
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Product
Vivid Seats Customer Care
#1167587
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You would think a reputable company would call me back and let me know there was a problem with my upload, but NO they made me wait 15 mins on my last call to tell me I had to do it all over again. Vivid Seats is a joke and highly recommend anyone reading this to...
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1.0
Product
Vivid Seats Customer Care
I liked
  • Never deal with vivid again
I didn't like
  • Lousy customer service
  • Requiring you to release personal information
#1156265
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