Product: Vivid Seats Customer Care Clear all filters (90 of 90 reviews match)
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Because of vivid seats terms and conditions (which is not clearly listed) I was not able to cancel the credit card purchase either. They even disputed the charge to the credit card company - Vicious! Please learn from my mistake and realize that Vivid Seats charges...
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Anonymous
Pete

Thank you for the post ; I'm sorry you got handled ... I try to avoid 3rd party anythings anymore and stick with the venue or original public issuer (re: Ticketmaster) - no mi...

1.0
Product
Vivid Seats Customer Care
#1238063
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My experience with "VIVID SEATS" was a akin to a purchase from *** In my opinion, for anyone with a ticketing issue to purchase tickets from the likes of VIVID SEATS would be akin to "rolling the dice"...the customer contact telephone number provided for any form of...
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1.9
Product
Vivid Seats Customer Care
I didn't like
  • Absolutely no help or contact with live customer service
#1232994
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Bob Seger Concert in St. Paul, Minnesota It is now over 4 months since they cancelled the Bob Seger concert in St. Paul, MN and Vivid refuses to refund the tickets. I have contacted them several times. There is no date for another concert and yet they consider it a...
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1.0
Product
Vivid Seats Customer Care
I didn't like
  • Failure to refund
#1222449
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Needed answers to 2 questions and it took me over 1.5 hours worth of online chat to even get a phone number or email for customer service, after asking for it.I started off talking to a gentleman who told me that I should have been notified and emailed of my issue...
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Product
Vivid Seats Customer Care
#1190490
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An artist rescheduled the concert for the second time for six months ahead from now.Won't be able to make it. Instead of getting a full refund, I have to list it on their website to sell it. Complete scam. You have to pay an extra ten dollars on top of the service fee...
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1.1
Product
Vivid Seats Customer Care
I didn't like
  • No refund for rescheduled event
#1173514
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So you ask to speak to someone higher up, right? Because there’s just one obvious solution️Wrong‼️ You then have to listen to a person that wants to talk to you about ethics. Yeh...Ethics‼️‼️ So music lovers Beware. Do yourself a favor and buy from Ticketmaster or someone that is reputable because bottom line you buy from a third party which is Vivid Seats...
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Product
Vivid Seats Customer Care
#1167587
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i had bought tickets to a football game thru vivid seats. later in the week i went back to vivid website looking for parking tickets for the same date. when i did i got a 'promo' bubble showing a deal for parking tickets. i hit the promo bubble and bought the tickets....
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1.0
Product
Vivid Seats Customer Care
#1148640
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The seller did eventually send the tickets--- in time for us to miss the show by half an hour. Conflict resolution after the fact was non-existent. Vivid Seats does not care about their buyers-- only their sellers; or rather, only that they have no involvement at all....
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1.2
Product
Vivid Seats Customer Care
I didn't like
  • No recourse for buyers if seller does not deliver
#1141686
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I purchased tickets for a BALLET event that was taking place in two days.When i went to print the tickets they were for a completely different event.The only way to get through on the phone to a live person was to dial 1 for 'purchase new tickets' otherwise you will...
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1.0
Product
Vivid Seats Customer Care
I didn't like
  • Absolutely horrible stay away
  • I did not receive the tickets and they did not give me a refund
#1140235
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Called them 2 minutes after making purchase when I realized these {{REDACTED}} were selling "piggy back seats".Not next to each other but behind, WTF! Said they could not refund purchase.{{REDACTED}}
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Anonymous
Randolph Williams

I had the exact same experience with this company! They are the worse!

1.0
Product
Vivid Seats Customer Care
#1133250
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