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Purchased tickets to see Garth Brooks. Received tickets via email and the email clearly stated you had two options; download and print tickets or download the Vivid app to access tickets.

I checked the app the day prior and my tickets were there. One hour before the concert, I tried to pull up the tickets but the app said they were not available and to try again later. Called Vivid support and they did nothing to help. Claimed that their email directed me to print only and they were not liable if I could not enter the show!!!!!

Thank goodness Ticketmaster was on site to help me out...they made sure I was able to enter the show.

Thanks a lot Ticketmaster!!!!! NEVER using Vivid again!!!!!

Reason of review: Order processing issue.

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