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Customer service
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Exchange, Refund and Cancellation Policy
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Product or Service Quality

Purchased 2 seats 05/02/2015 for "Dancing With The Stars" event in Cherokee Casino on June/27/2015. Paid $818.55 for great seats in section 202.

I was promised tickets by 06/23/2015.

None had arrived? Called Vivid and was told tickets I would be available for download tickets the day of the event. The morning of the event Vivid calls and tells me my seats purchased over a month prior were not available? I was offered seats in the back row of the balcony section.

There attitude was take it or leave it! I was PISSED!

I've made special plans for the romantic occasion for my wife and I over a month in advance only to get a pair of seats no one else wanted. I'll never use Vivid seats again!

Reason of review: Terrible customer service with no offer of price reduction or comp!.

Monetary Loss: $500.

I didn't like: Misrepresentation of sale.

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