Vivid Seats Refused to Remove Fraudulent Account

I recently was fraudulently charged over $450 to my credit card for some Rollings Stones tickets, and the person who stole my credit card information purchased them from Vivid Seats.(I have attached a copy of the bill--the charge is on page 2.) I called Vivid Seats to ask for any information they had about the fraudulent charges--for instance, what city they were made from, and what email address the perpetrator used.

Vivid Seats insisted that I had indeed bought the tickets myself, and I could not convince them otherwise. I asked them to delete the fraudulent Vivid Seats account that the perpetrator had registered in my name, and to my shock, the manager at Vivid Seats refused.

I posted a negative review on another website, and Vivid Seats had it taken down, claiming that I was never one of their customers.Apparently, I'm only their customer when it suits them.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
      No items
  • What I disliked
    • Fraudulent
    • Poor customer service

Reason of review:
Account security issue
Preferred solution:
The company should delete the fraudulent account used to purchase goods in my name
Monetary loss:
Product or service
Vivid Seats Concert Tickets
Review category
review #682345 by

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Aug 31, 2015 #1027627

They are the worst! Best of luck to you--I would definitely contact the Better Business Bureau or State's attorney offive. THat's what we will be doing. THis is the worst company I've ever had to deal with.

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