Their website doesn't function in the way ticketmaster does, where you have a window of time to enter in your information. Instead you are lucky if you get the tickets you are attempting to buy at a high volume time.
Once you do get the tickets- you'll also get a huge bill because chances are you unknowingly bought more tickets than you requested. Their refund policy is absolutely ridiculous.
I called within a minute of placing my order and recieving double the amount of tickets I planned on buying- and the customer service rep said there was nothing he could do. So dissatisfied I would give them a negative number on a one to ten scale.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of return policy. Vivid Seats needs to read this review and look into the issue (if any) according to poster's claims.
Other people also mentioned return policy in their reviews. You may find this information helpful for further shopping at Vivid Seats.