Vivid seats is an awful service. We ordered tickets for a Giants/Cowboys game and paid close to $500 for the seats.
Sure enough the package was delivered to the wrong address and signed for by somebody who forged my girlfriends name. The customer service basically threw their hands up and said there was nothing they could do. I will make sure that I and everyone I know will not be ordering anything through this company.
Never have I experienced a lack of will to make things right than dealing with this company. Never again.