Saratoga Springs, Utah
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

My daughter bought tickets through Vividseats in Nov. for an event the following July, and was charged $20/ticket fee.

Then the confirmation email comes and it says the tickets will not be shipped by fedex until the week before the event. So in December, we called their customer service and also tried the live chat, and only got "canned" responses" from live chat and from the phone experience and never did talk to live person. In fact, the phone says the tickets are backed by our customer guaranty, then when selecting another option it says "no refunds or exchanges". So I went back to hear about the guaranty and it routs you to a message that says "if you want to hear your order summary again, press 1" and never did tell me about the guaranty.

Then it says "thank you for calling, goodbye".

The event has not happened yet (it's still December 2015), but we went ahead and ordered tickets from a private party locally, and we will see if we ever do get the tickets in July. But I'm not holding my breath!

Product or Service Mentioned: Vivid Seats Concert Ticket.

Reason of review: Poor customer service.

Monetary Loss: $180.

Preferred solution: Full refund.

I didn't like: Vividseats purchase experience, Misrepresentation of sale, Service.

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