We bought tix to Ed Sheeran & later were notified by Vivid we would have to meet a stranger the day of the show to receive them. After calling the stranger, we felt very uncomfortable because, frankly, he was an ***.
We called Vivid & were told they would look into it & get back to us, but not to worry....they would make sure we got the tix, & if not, our full purchase price back.
The event is 3 days from now, & a Vivid rep just called to confirm a correct email for ticket download. Within the next minute our tickets were delivered, ready to print!
Vivid was great....yes, tickets are overpriced, but unfortunately, that is how the ticketing system currently works.
We have used them before & have already purchased tix for another venue again. Sorry others haven't had our same positive experience.....
This reviewer shared experience about good customer service and wants this business to read this review and look into the issue (if any). The author is overall satisfied with Vivid Seats. He best about vivid seats show ticket from Vivid Seats was customer service. Reviewer wants customer support to reach out to him or her for further discussion of this matter.
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